Refund Policy

You may be eligible for a refund in the following scenarios:

• System failure: if the platform fails to deliver a service you paid for, such as a listing placement or drone photography session, you may request a full refund.
• Quality issues: if a delivered service is not representative of what was promised, such as severely distorted or unusable media, a partial or full refund may be offered.
• Billing errors: if you were charged incorrectly, such as double billing or the wrong amount, we will issue a correction or refund promptly.

Refund requests must be made within 7 days of the original purchase. Approved refunds are processed within a reasonable timeframe, typically 5 to 10 business days, depending on your bank or payment provider. Please note that once a refund is issued, it may take additional time to appear on your statement.

Refunds will not be issued under the following conditions:

• If the request is based on subjective preferences or expectations that were not aligned with the examples shown on our website.
• If the service was delivered as described and the dissatisfaction stems from personal taste rather than a defect.
• If the user failed to provide the necessary information or materials required to complete the service.
• If the service was fully used or the credits were consumed as intended.

We reserve the right to deny refund requests that appear to be abusive or part of a pattern intended to exploit the refund process. This includes, but is not limited to, repeated refund requests from the same user or account with similar claims, or requests made after the service has been successfully delivered and used.

Before requesting a refund, consider these alternatives:

• Contacting our support team for troubleshooting if you encounter any issue.
• Adjusting your listing or media, such as uploading new photos or scheduling a new drone session.
• Upgrading or changing your plan to better match your needs.

Our goal is to make things right, whether that means resolving an issue, redoing a service, or issuing a refund where it is warranted.

If you have any questions or concerns, please reach out to our team at hello@jerrizz.com. We are here to help and will respond as quickly as we can.