Privacy Policy

At Carmine, we are committed to protecting your privacy. This Privacy Policy explains what information we collect through our real estate platform and website, how we use it, and the rights you have over your personal data. By using Carmine, you agree to the practices described in this policy. If you do not agree with any part of it, please do not use our platform.

We collect a range of information to provide, secure, and improve our services. This includes:

• Personal information: your name, email address, phone number, account credentials, payment details, and any photos or documents you upload, such as property images or identity verification.
• Usage data: IP addresses, browser types, device information, pages visited, features used, time spent on our platform, search activity, and diagnostic reports.
• Cookies and tracking technologies: necessary cookies for basic functionality, analytics cookies to understand how our platform is used, and advertising cookies for personalized content and measuring campaign effectiveness.

We use the information we collect to power your experience on Carmine and to make the platform better for everyone. Specifically, we use your data to:

• Provide and personalize the service, including search, listings, saved homes, and agent matching.
• Process payments and manage your account and subscription plans.
• Deliver customer support and respond to your questions and requests.
• Send relevant notifications, market insights, and, where permitted, marketing communications.
• Improve our platform by analyzing user trends and feedback.
• Protect the security and integrity of our services and users.

We do not sell your personal information. There are, however, a few circumstances in which we share data with trusted partners to keep the platform running:

• Service providers: vendors that assist with hosting, analytics, payment processing, customer support, and image delivery.
• Agents and listing partners: when you request an agent match or list a property, we share the information needed to facilitate that connection.
• Legal compliance: to comply with legal obligations, enforce our terms, or protect the rights and safety of our users.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Sensitive information such as payment details is handled by trusted payment processors and is never stored directly on our servers. That said, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of the data we hold about you.
• Rectify inaccurate or incomplete personal information.
• Delete your personal data from our systems.
• Restrict or object to certain processing activities.
• Receive your data in a portable, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe.

Our platform is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a minor, we will take prompt steps to delete it.

Your personal data may be transferred to and stored on servers in countries outside of your home country. We take reasonable steps to ensure such transfers comply with applicable data protection laws and that your information remains protected wherever it is processed.

We retain your personal data only for as long as necessary to provide the service, fulfill the purposes described in this policy, or comply with legal obligations. When data is no longer needed, we delete or anonymize it in a secure manner.

Our platform may contain links to third-party websites or services, such as payment processors, map providers, or partner tools. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party service you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will update the effective date above and, where appropriate, notify you by posting the new policy on our website. Your continued use of Carmine after changes take effect constitutes your acceptance of the updated policy.

If you have any questions or concerns, please reach out to our team at hello@jerrizz.com. We are here to help and will respond as quickly as we can.